9 minute readThe Importance of Controlling Your Customer: Why Commanding the Conversation Defines Success In business, customer relationships are often portrayed as a balancing act between service and satisfaction. But in reality, many employees—and even company leaders—get that balance wrong. They confuse being accommodating with being submissive. They mistake “the customer is always right” as an instruction...
3 minute readHow to Schedule a Software Transition for a January 1 Go-Live: Timing, Strategy, and Smart Planning Implementing new software to streamline your operations, improve visibility, or replace aging systems is a major step in any organization. If your goal is to go live with your new software by January 1, timing is everything. Planning too...
2 minute readHow Much Should Your Company Invest in Business Operations Software? When it comes to scaling a business, few investments are as crucial—or as impactful-as the software that runs your operations. From CRM and estimating to project management and reporting, the right platform can increase productivity, reduce errors, and improve your bottom line. But the million-dollar...
3 minute readWhy Companies Should Avoid Participating in RFPs Introduction Requests for Proposals (RFPs) have long been a cornerstone in the business world, especially in sectors like IT, consulting, and construction. An RFP process involves a company soliciting proposals from various vendors to secure the best deal for a particular project or service. While this sounds beneficial...
5 minute readThe Early Warning Signs of a Bad Customer: Weighing the Pros and Cons of Working with Them In business, customer relationships are paramount. However, not all customers are good for your business. Identifying the early warning signs of a bad customer can save time, resources, and protect your company’s reputation. This article explores the telltale...
2 minute readThe Pitfalls of Desperation: When Sales Reps Chase Sales at Any Cost In the fast-paced world of sales, meeting targets and closing deals is the ultimate goal. However, there is a fine line between ambition and desperation. When sales representatives become overly desperate to make sales, it can lead to a host of problems that...
3 minute read10 Effective Strategies to Modernize Your Workflow: Embracing Change for Sustainable Growth In today’s fast-paced and dynamic business landscape, the success of any enterprise hinges on its ability to adapt, evolve, and embrace modern methods of workflow. Modernizing a workflow is more than just a technological overhaul—it’s a cultural shift that demands an open mind,...
3 minute readForming a business partnership can be an exciting and promising venture for entrepreneurs. It offers the opportunity to combine skills, resources, and expertise, leading to potentially greater success than going it alone. However, while partnerships can be advantageous, they also come with their own set of challenges. Understanding the pros and cons of business partnerships...
2 minute read10 Ways a CRM can benefit your business In the dynamic landscape of modern business, effective customer relationship management (CRM) has become a cornerstone of success. As businesses strive to not only attract new customers but also retain and nurture their existing client base, CRM systems play a pivotal role in this endeavor. Beyond their...
3 minute readImplementing New Software: Pros and Cons of Timing Implementing new software is a significant decision for any organization. It can impact productivity, efficiency, and the bottom line. One critical factor that often goes overlooked is the timing of the implementation. Should you start at the beginning of the calendar year, or is there merit in...
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